Frequently Asked Questions (FAQ's)

Domain Names

• What does transferring a Domain Name mean? »
• I’ve been approached by another company to renew my Domain Name before I lose it to someone else? »
• What is a Domain Name Registrar? »
• My Domain Name is locked what does this mean? »

E Commerce

• Can I use my own Bank to process credit cards on-line? »

Email

• I need an SMTP Feed why doesn’t Internet Strategies provide one? »
• What is an IMAP Sever and does Internet Strategies provide one? »
• What is web mail?

Search Engines

• I cannot find my site on any of the Search Engines? »

What does transferring a Domain Name mean?

If you are the Legal Owner of a Domain Name you can nominate who provides the technical administrative and billing functions for you. By transferring your Domain Name to Internet Strategies we act as your technical administrative and billing contact for renewals and provide two managed internet servers which connect your Domain Name and Email Services to the World Wide Web.

back to top »

I’ve been approached by another company to renew my Domain Name before I lose it to someone else?

Domain Name fees are charged by the Registration Authority for the lease of a Domain Name (usually bi-annually). The Billing Contact is sent a renewal notice in plenty of time to renew the subscription for a Domain Name. If Internet Strategies acts as your Billing Contact we will check with you that you wish to renew and bill you accordingly. Domain Names that have lapsed are still locked for a period with the Authority that manages them (see Below Registration Authorities)

back to top »

What is a Domain Name Registrar?

Each country has its own Domain Name Suffix e.g. in the U.K. our main one is “.co.uk” - for the USA its “.com” – France “.fr” and so on. Each Country has it’s own appointed Domain Name Registration Authority. In the U.K it is “Nominet”. A Domain Name Registrar is a company that has the authority to register a Domain Name; a reseller is someone who sells Domain Names by registering them with the authority on behalf of their clients.

back to top »

My Domain Name is locked what does this mean?

Some Registration Authorities or their Nominated Registrars now lock Domain Names 8 weeks prior to renewal or 8 weeks after renewal. This has been imposed to reduce the administration involved when a Domain Name is transferred between Registrars.

back to top »

E Commerce

Can I use my own Bank to process credit cards on-line?

Internet Strategies is an accredited partner of World Pay, the main clearing bank for Credit Card Processing on-line. If your own Bank will provide you with an “Internet ID” we can set up credit card processing via them on your behalf.

back to top »

I’ve seen a number of companies offering “really cheap” Domain Names?

Check the level of service before making comparisons especially hidden costs such as transfer out fees and fees for setting up web pointing and email pointing. Most importantly do you own the Domain Name and will the company who provide this cheap service still be their in the future. Transferring a Domain Name from a company that has ceased trading can be a lengthy and expensive task.

back to top »

Email

I need an SMTP Feed why doesn’t Internet Strategies provide one?

An SMTP feed adds unnecessary costs to the collection and delivery of your email, which you pay for. POP and IMAP are defacto standards of the internet and there are numerous add-ons if you’re using Microsoft Exchange Server to enable these standard internet services.

back to top »

What is an IMAP Sever and does Internet Strategies provide one?

IMAP is a protocol that allows you to manage your email on a remote server without the necessity to download it to your computer until you are ready. Internet Strategies provided IMAP or POP3 Email Protocols

back to top »

Search Engines

I cannot find my site on any of the Search Engines?

All the major Search Engines are independent trading companies. They cannot be influenced by independent web developers. In general most Engines say it takes 6 to 8 weeks for them to look at your site and decide whether to list it. There are some hard and fast rules and good design methodologies which Internet Strategies strictly adheres to give your site the best chance of ranking on the most popular engines. If you are relying solely on Search Engines to promote your site call us and we’ll go through some essentials before your site is built. In additional we have a tried and tested search engine promotion plan which your Sales Representative will go through with you. Even Search Engines that offer “pay-to-be-listed” services don’t guarantee inclusion in their indexes.

back to top »